Today’s travellers live in a digital world—but airports haven’t caught up. The IT Insights Report shows growing impatience with slow, manual, and paper-based airport processes.
From check-in to border control, passengers want seamless, mobile-first experiences that match the rest of their connected lives. The call to action is clear: it’s time for aviation to accelerate its digital transformation.
The IT Insights Report highlights a growing gap between passenger expectations and current airport operations. Slow border checks, manual procedures, and reliance on paper based systems continue to frustrate travellers who now expect digital, frictionless experiences.
As passengers embrace technology in every aspect of their lives, the aviation industry faces mounting pressure to deliver smarter, faster, and more connected journeys.
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