Government air travel guidance revamped

The Department for Transport (DfT) has revamped the air passenger travel guide

Formerly called the aviation passenger charter, it outlines passenger and consumer rights and what they can expect of airlines, travel firms and airports during flight delays or cancellations.

It has been welcomed by consumer watchdog Which?

However, Which? says it makes little different as enforcement powers are weak.

The air passenger travel guide offers guidance of what to do if flights are cancelled or delayed, or if baggage goes missing.

It also details the rights of disabled passengers, as well as how to complain if passengers feel they have been treated unfairly.

It sets out what to expect at all stages of the jourmey such as at passport control and through UK customs.

Aviation Minister Baroness Vere calls it a ‘one-stop shop of information and advice, which is clear and concise’ to help the overall travel experience.

Which? believes it will have little effect unless there are fundamental changes to protect passengers with real enforcement powers.

“Though it is positive, the reality remains that there is little benefit in having a guide to your rights when there is no guarantee they will be enforced,” said Which? Director of Policy and Advocacy Rocio Concha.

“Time and again we see airlines routinely ignoring their legal obligations when disruption occurs.”

“It is imperative that No.10 takes action to show it is on the side of beleaguered travellers, and commits to legislation to grant direct fining powers.”